1. Hospitality and Tourism Course
2. Chapter Vocabulary

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Chapter 1:

Chapter 1

Section 1.1

• Hospitality industry
• Bed-and Breakfasts (B&Bs)
• Tourism industry
• Service
• Variables
• Perishability
• Intangibility
• Changeability

Section 1.2

• Diversity
• Ecotourism
• Market Segments

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Chapter 2